Ice Maker never worked! Offer 20% refund on new machineš¤£
We bought this for additional resources during parties at Amazon.
Order #
111-5142511-6672222
Order total
$124.48 (1 item)
It never worked.
We bought it right when pandemic started so we tried using it once, didn't really work, and the machine was forgotten in the laundry room.
We tried calling customer service a couple of times and they went to some trouble shooting that we had already tried reading the manual.
The machine turned on, started making a noise and stopped.
During the last call, customer service told us to get order number and call for a replacement.
Since warranty period had passed - remember the pandemic? No parties, stuck at home watching TV? - they said there was nothing they could do but offer a 20% discount on a new machine.
WHY WOULD I BUY A NEW PRODUCT AFTER BUYING ONE THAT DOESN'T WORK???
Am I missing something or is this for real?
The nerve of some customer service people... Or maybe sense of humor. It's unbelievable.
Happy Fourth of July! Your product/brand will never be in my household again, thank you!